Corporate blogs: powerful marketing tool
Many corporations are reluctant to enter the world of social media fearing a loss of control over their relationships with customers. Funny thing is the consumer has always been in control.
The key precedent to entering the world of blogging is transparency. Currently, consumer trust is at an all time low and transparency is the antidote. Someone recently posted that a corporation that does not offer a blog from its CEO or executive team is suspect. There is truth in this statement. The web is about interactivity; marketers have always wanted a relationship with their customers and the web is the simplest, most accessible tool.
Remember blogs can and must be moderated. Where my blogs have received thousands of spam messages over the last six months, these spammers are now posting “nice blog” and other short saccharine statements with minimum links to get through our filters. But moderation saves the day. Expletives, hateful comments (under the guise of freedom of expression)–all can be deleted. I compare much of stealth hateful comments to “road rage”. The blogosphere has too many hateful participants and frankly the more we moderate, the more it will be taken over by social decorum. There is no more honesty in freedom to hate than there is in freedom to be kind. Even Tim O’Reilly is trying to start a new higher standard for blogging; I blogged about this earlier. I applaud this worthy cause and his courage.
Blogs put a face, a voice and a heart behind a corporation and its brands. It adds vital meaning to the brand. And builds community around it. And furthermore, it also provides a zero cost, authentic tool to learn how your customers feel. In a panoply of marketing tools, this is probably the most effective.
The truly fearful can turn off comments as a starting point—it’s not interactive but it does provide a sincere voice. I’t s a good start.
Blogging is an indispensible tool for marketers. Some say, “I don’t have time to blog”; truly, they are postponing the inevitable. Blogging should be on every marketer’s daily To Do list.